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Whether you have a question about a billiard table, golf simulator, or wine cooler, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like billiard tables and golf simulators may include specific delivery details provided at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website. If you need help locating your tracking details, send us an email and we will look it up for you.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your game room, please review our Return Policy page for full details on how to initiate a return. We are happy to walk you through the process over email or phone.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis. Contact us within 30 days of receiving your order, and we will work with you to find the right solution. Please refer to our Return Policy for complete details on eligibility and next steps.
How do I choose the right billiard table size for my space?
We recommend measuring your room and allowing at least 5 feet of clearance around each side of the table for comfortable cueing. Our product pages include detailed dimensions and space requirements. Feel free to contact us with your room measurements, and we can help you pick the ideal fit.
What should I consider when selecting a golf simulator?
Key factors include your available ceiling height, room depth, and the type of software experience you prefer. Each simulator listing on our site includes recommended room dimensions and feature breakdowns. Our team can also help you compare models based on your space and preferences.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most orders ship free within the Continental U.S., with no order minimum required.
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Owned and operated by Game Room Prestige, we curate billiard tables, golf simulators, and wine coolers built for refined home entertainment.